Tips When Calling Game Phone Support

Tips When Calling Video Game Support poster

General conduct

As a representative of one of the largest video game makers in the world, I am on the telephone with the good people of the United States to help them get their problems resolved.  I would like to say that most of the time these calls are clear and straightforward, but sadly they are not.  We have all the tools to help you, but I have found that it is usually the consumer that ends up making things difficult.

This article is intended to help you poor souls who need support with their game console.  If you follow these rules, then everything will be fine, and if you don’t then things will probably be difficult for you.

General Conduct

Please speak clearly and be respectful.  Do not talk to us like we are your “homies” or “baby mama” or any of the other slimeballs that choose to spend time with you.

Don’t be vague.  We aren’t mind readers.  Starting off with “Yeah, uh, I put my thing in the doohickey and now my game doesn’t do nuffing” is not a good way to get your problem resolved.

If you’re going to be nasty to a rep, remember that they are probably temporary help, get paid very little, have access to your personal information, and could be, in fact, a completely insane stalker with a chip on their shoulder.

Tech Support Poster

Don’t curse at us or use abusive language.  We are people, just like you, and we are trying to help you.  We have the right to hang up on you if you’re being a dick.

We can only help with products we make.  We don’t support guitar controllers made by Activision or wireless fitness accessories from another company.  Use some common sense.

We answer the phones with an application on our computer.  The “hang up” button and “hold” button are right next to each other and look amazingly similar.

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6 Comments

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  2. Jenna

    January 17, 2012 at 10:27 am

    I don't have disdain for customers; I have disdain for disrespect. I am extremely friendly on the phone and non-judgemental, even when it is obvious that the customer is either trying to get away with something or just plain rude.

    • ocmodshop

      January 17, 2012 at 2:39 pm

      Working on a public phone support line is the same as dealing with the public… and the more "common" the customer the more crap you have to deal with. I worked at an internal help desk many years ago and we had standards in place that ensured that there was no abuse from the caller. I'm sure people who work at the mall don't hate their job, but they certainly don't get paid enough for the unreasonable abuse they have to deal with.

  3. Al

    January 17, 2012 at 8:12 am

    Could the author be more condescending?

    But then I realized we were talking about console gamers, and it became clear why…

  4. Nothanks

    January 16, 2012 at 4:05 pm

    Not only do you portray yourself as an unhappy worker, but also you describe your disdain for your customers. I can only imagine the smugness you exude when speaking with your customer.

    Best thing for you? Quit your job. You have nothing but complaints, or should we say whinging.

    • Morgan Freeman

      January 17, 2012 at 10:28 am

      If only intelligent people called, then there would be no need for a call center…

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