Over a year ago, we reviewed an exciting Logitech PC gaming product, the Logitech G930 Wireless Gaming Headset (reviewed here). As noted in the article, our review unit came with a broken LED light on the microphone. I decided to get this repaired while the headset was still under warranty, so I called the tech support number.
The Logitech support team was very friendly and helpful, and they stated they would send out a new unit and I could ship the old unit back in the box with a pre-paid return label. This level of assistance is above and beyond what is expected in this day and age, and I was ecstatic to hear it.
Without dragging the story out too long… we never received our new package or any confirmation of any sort. Nearly a month later we received an email from the support team stating that there has been a policy change, and they require the broken headset back before they will issue a new one.
I completely understand Logitech’s viewpoint, as this may be a reaction to abuse of their generous replacement policy. Logitech continues to make innovative and quality products, and I highly recommend many of their items for PC enthusiasts.
Just know that if you have a support issue that requires repair or replacement, then you may do without your Logitech gear during the shipping phase.
Logitech’s Customer Support can be reached at 646-454-3200 in the US, and 866-934-5644 in Canada.